AGB
TERMS OF SERVICE
Last Updated: September 2, 2026
Welcome to diagnoseheld.shop.
These Terms of Service ("Terms") govern your access to and use of diagnoseheld.shop (the "Website" or "Store") and any purchases made through the Store.
The Store is operated by:
LGL Ltd.
CVR Number: 40526943
C/O Ryan Denmark ApS
Christians Brygge 28, 1.
1559 København V
Denmark
Website: diagnoseheld.shop
Email: fisurrr@gmail.com
By accessing our Website, placing an order, or using our services, you agree to these Terms. Nothing in these Terms limits any mandatory consumer rights available to you under applicable German or European Union law.
1. GENERAL INFORMATION
diagnoseheld.shop is an online store operated by LGL Ltd.
These Terms apply to users of the Website, including visitors, customers, and purchasers.
You must provide accurate, complete, and current information when placing an order or communicating with us.
We reserve the right to update or modify these Terms where reasonably necessary, subject to applicable law.
2. PRODUCTS AND SERVICES
We make reasonable efforts to display and describe our products accurately.
Product images are intended to represent the products as accurately as reasonably possible. However, colors and appearance may vary depending on your device, screen settings, production variations, or other factors.
Product specifications, compatibility information, functions, included accessories, and other relevant information will be stated on the applicable product page.
You are responsible for reviewing product information and compatibility requirements before purchasing.
Nothing in these Terms excludes rights you may have if goods do not conform to the contract.
3. PRICES
Prices are displayed on the Website in the currency shown at checkout.
The total price payable will be displayed before you complete your purchase.
Where applicable, prices include taxes as required by law. Shipping charges or other applicable charges, if any, will be clearly disclosed before the order is submitted.
We may change prices at any time. Price changes will not affect orders that have already been accepted, except where required or permitted by applicable law.
4. ORDERS
By placing an order, you submit an offer to purchase the selected products.
After placing an order, you may receive an electronic confirmation acknowledging receipt of your order.
We reserve the right to reject or cancel an order where there is a legitimate reason to do so, including:
• The product is unavailable.
• Payment cannot be authorized.
• The order contains an obvious pricing or technical error.
• Fraud or unauthorized activity is reasonably suspected.
• We cannot lawfully fulfill the order.
Where an order is cancelled after payment has been received, any amount due to you will be refunded in accordance with applicable law.
5. PAYMENT
Payment must be made using one of the payment methods available at checkout.
Payment services may be provided by Shopify and/or independent payment service providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment providers may perform authorization, fraud prevention, and security checks.
We do not generally receive or store complete payment card information where payment information is processed directly by an authorized payment provider.
6. ORDER CONFIRMATION
After you place an order, we may send an order confirmation to the email address provided during checkout.
Please review your order information carefully.
If you discover an error in your order information, please contact us as soon as possible at:
fisurrr@gmail.com
7. SHIPPING AND DELIVERY
Products will be shipped to the delivery address provided during checkout.
Estimated delivery times displayed on our Website or communicated during checkout are estimates unless expressly stated otherwise.
Our typical estimated delivery time for orders to Germany is:
5–14 business days.
Delivery times may be affected by weekends, public holidays, carrier delays, customs procedures, weather, high order volumes, or circumstances outside our reasonable control.
If there is a significant delay with your order, please contact us at fisurrr@gmail.com.
Nothing in this section limits your statutory rights regarding delivery under applicable consumer law.
8. RIGHT OF WITHDRAWAL
Consumers in Germany and the European Union generally have a statutory right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable exceptions.
The withdrawal period generally begins on the day on which you, or a third party designated by you who is not the carrier, receives the goods.
If multiple goods from one order are delivered separately, the withdrawal period generally begins when the last item is received.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement.
Contact:
Email: fisurrr@gmail.com
Further information regarding withdrawals, returns, and refunds is available in our Return & Refund Policy.
Nothing in these Terms restricts any mandatory statutory withdrawal rights.
9. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Before returning a product, please contact:
fisurrr@gmail.com
Please do not return a product without first obtaining the appropriate return instructions.
Approved refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed or permitted by applicable law.
10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you receive a product that is damaged, defective, or different from the product ordered, please contact us as soon as possible at:
fisurrr@gmail.com
Please provide your order number and relevant information about the issue. Photographs or other supporting information may be requested where reasonably necessary to assess the problem.
Where goods do not conform to the contract, remedies will be provided in accordance with applicable consumer protection law.
11. STATUTORY WARRANTY RIGHTS
Consumers may have statutory rights regarding defective or non-conforming goods under German and European Union law.
Nothing in these Terms excludes, restricts, or replaces mandatory statutory warranty or conformity rights.
Where a product does not conform to the contract, you may be entitled to remedies provided by applicable law.
12. PRODUCT USE
Products must be used in accordance with the instructions, specifications, warnings, and intended purposes supplied with the product or displayed on the Website.
For automotive diagnostic equipment and similar technical products, compatibility may depend on the vehicle manufacturer, model, model year, electronic systems, protocols, software, and specific functions supported by the vehicle.
Customers should review compatibility information before purchase.
Products must not be used in an unlawful, unsafe, or unauthorized manner.
Nothing in this section limits liability or consumer rights where such limitation would be prohibited by applicable law.
13. ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on diagnoseheld.shop is accurate and current.
However, typographical errors, technical errors, inaccuracies, or omissions may occasionally occur.
Where we identify an error affecting an order, we will take reasonable steps to inform the affected customer and resolve the issue in accordance with applicable law.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, content made available through diagnoseheld.shop, including text, graphics, Store design, original photographs, logos, and other original materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may use the Website for personal and lawful purposes.
You may not reproduce, distribute, commercially exploit, modify, or republish protected Store content without authorization, except where permitted by law.
15. THIRD-PARTY SERVICES
Our Store may use or provide access to services operated by third parties, including payment processors, shipping providers, analytics providers, and ecommerce technology providers.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for third-party services to the extent permitted by applicable law, but this does not affect any rights you may have against us under mandatory consumer law.
16. SHOPIFY
Our Store is hosted using Shopify.
Shopify provides the ecommerce technology that allows us to operate the Store and offer products online.
Your use of certain Store functions may involve processing by Shopify in accordance with applicable agreements, privacy requirements, and legal obligations.
17. PROHIBITED USES
You may not use our Website or services:
• For unlawful or fraudulent purposes.
• To violate applicable laws or regulations.
• To infringe intellectual property rights.
• To transmit malicious software or harmful code.
• To interfere with the security or operation of the Website.
• To attempt unauthorized access to accounts or systems.
• To provide deliberately false or misleading information.
• To engage in abusive or fraudulent purchasing activity.
We may restrict access to the Store where reasonably necessary to protect customers, our systems, or our legitimate interests.
18. PERSONAL INFORMATION
Our collection and processing of personal information is described in our Privacy Policy.
Customers should review the Privacy Policy for information regarding personal data, cookies, data sharing, retention, and GDPR rights.
19. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, intentional misconduct, gross negligence, or other liability that cannot legally be excluded.
For consumers, mandatory rights and remedies under German and European Union law remain unaffected.
20. FORCE MAJEURE
We will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by applicable law.
Such events may include natural disasters, severe weather, transportation disruptions, strikes, governmental actions, network failures, or other comparable circumstances.
Where such an event affects an order, we will take reasonable steps to minimize its impact and comply with applicable consumer rights.
21. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or replaced only to the extent necessary under applicable law.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The version applicable to your purchase will generally be the version in effect when your order is placed, unless applicable law requires otherwise.
The latest version will be published on diagnoseheld.shop with an updated revision date.
23. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by applicable law.
If you are a consumer residing in Germany, this choice of law does not deprive you of mandatory consumer protections provided by the laws that would otherwise apply to you.
Nothing in these Terms limits your rights under mandatory German or European Union consumer protection legislation.
24. CUSTOMER SERVICE
If you have questions about an order, product, delivery, return, refund, or these Terms, please contact us at:
Email: fisurrr@gmail.com
25. CONTACT INFORMATION
This Store is operated by:
LGL Ltd.
CVR Number: 40526943
C/O Ryan Denmark ApS
Christians Brygge 28, 1.
1559 København V
Denmark
Website: diagnoseheld.shop
Email: fisurrr@gmail.com