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SHIPPING POLICY
Last Updated: September 2, 2026
Thank you for shopping at diagnoseheld.shop.
This Shipping Policy explains our order processing, shipping methods, estimated delivery times, shipping costs, tracking, delivery issues, and other information relating to the delivery of orders.
diagnoseheld.shop is operated by:
LGL Ltd.
CVR Number: 40526943
C/O Ryan Denmark ApS
Christians Brygge 28, 1.
1559 København V
Denmark
Website: diagnoseheld.shop
Email: fisurrr@gmail.com
1. SHIPPING DESTINATION
We currently ship orders to customers in Germany.
Orders must be submitted with a complete and accurate delivery address.
Please ensure that your name, street address, house number, postal code, city, email address, and telephone number are correct before completing your purchase.
2. SHIPPING COSTS
We offer FREE STANDARD SHIPPING on orders delivered within Germany.
Shipping Cost:
€0.00 – Free Standard Shipping
Any applicable shipping costs will always be displayed at checkout before you complete your order.
We do not charge hidden shipping fees.
3. ORDER PROCESSING
After your order has been successfully placed and payment has been confirmed, we will begin processing your order.
Orders are generally processed within:
1–3 business days.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of unusually high order volume, processing may require additional time.
4. ESTIMATED DELIVERY TIME
Our estimated delivery time for orders shipped to Germany is:
5–14 business days.
The estimated delivery period begins after the order has been processed and dispatched.
Business days generally exclude Saturdays, Sundays, and public holidays.
The estimated total timeframe may therefore consist of:
Order Processing:
1–3 business days
Estimated Shipping/Delivery:
5–14 business days
We make reasonable efforts to deliver orders within the estimated timeframe. However, delivery dates are estimates and may be affected by circumstances outside our reasonable control.
5. ORDER CONFIRMATION
After placing an order, you will normally receive an order confirmation at the email address provided during checkout.
Please review your order information carefully.
If you notice an error in your order or delivery information, contact us as soon as possible:
fisurrr@gmail.com
6. SHIPPING CONFIRMATION AND TRACKING
When tracking information is available, you may receive a shipping confirmation containing your tracking details after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
Tracking information may not become active immediately after shipment.
7. DELIVERY DELAYS
Although we make reasonable efforts to ensure timely delivery, occasional delays may occur.
Possible causes of delays include:
• High order volumes
• Carrier or logistics delays
• Severe weather
• Public holidays
• Transportation disruptions
• Customs or import procedures, where applicable
• Incorrect or incomplete delivery information
• Events outside our reasonable control
If your order has not arrived within the expected delivery period, please contact:
fisurrr@gmail.com
Please include your order number so that we can review the shipment status.
Nothing in this Shipping Policy limits any statutory rights you may have regarding delayed delivery.
8. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing accurate and complete shipping information during checkout.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible:
fisurrr@gmail.com
If your order has not yet been dispatched, we will make reasonable efforts to update the delivery information.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
9. UNDELIVERABLE OR RETURNED PACKAGES
A package may be returned to the sender if:
• The delivery address is incorrect or incomplete.
• The carrier cannot access the delivery location.
• Delivery is refused.
• The package is not collected within the carrier's required timeframe.
• The carrier determines that the shipment cannot be delivered.
If a package is returned as undeliverable, please contact us at fisurrr@gmail.com so that we can review the situation and provide appropriate assistance.
10. LOST PACKAGES
If tracking indicates that your package has not been delivered and you believe it may be lost, please contact us at:
fisurrr@gmail.com
Please provide your order number and any relevant tracking information.
We will review the shipment information and, where appropriate, contact or coordinate with the relevant carrier or logistics provider.
Your statutory consumer rights remain unaffected.
11. PACKAGE MARKED AS DELIVERED
If the carrier marks your order as delivered but you cannot locate the package, please first check:
• Around the delivery location.
• With household members.
• With neighbors, where appropriate.
• Any designated safe delivery location.
• Any delivery notification provided by the carrier.
If you still cannot locate the package, please contact us at fisurrr@gmail.com with your order number and tracking information so that we can assist you.
12. DAMAGED PACKAGES
Please inspect your order after delivery.
If your package or product arrives damaged, please contact us as soon as possible at:
fisurrr@gmail.com
Please provide:
• Your order number.
• A description of the problem.
• Photographs of the damaged product and/or packaging where reasonably possible.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
13. WRONG OR MISSING ITEMS
If your order contains the wrong product or an item is missing, please contact us as soon as possible:
fisurrr@gmail.com
Please provide your order number and details of the issue.
We will review the order and take appropriate steps to resolve the problem.
14. MULTIPLE PACKAGES
In some circumstances, an order containing multiple products may be shipped in more than one package.
Packages may arrive on different days and may have separate tracking numbers.
If you have received only part of your order, please check any available tracking information before contacting us.
15. CUSTOMS, DUTIES AND TAXES
For orders delivered within Germany, any applicable taxes and charges will be handled as indicated during checkout and in accordance with applicable law.
Customers will not be charged undisclosed mandatory fees by us after checkout.
If an international shipment is made available in the future, additional customs, tax, or import requirements may apply and will be handled or disclosed as required by applicable law.
16. ORDER CANCELLATIONS
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at:
fisurrr@gmail.com
We will make reasonable efforts to process your cancellation request before dispatch.
If the order has already been shipped, cancellation may no longer be possible. You may still exercise any applicable statutory withdrawal or return rights after receiving the order.
17. RETURNS AND REFUNDS
Shipping and delivery terms are separate from your statutory right of withdrawal and our return procedures.
Consumers in Germany and the European Union generally have a 14-day statutory right of withdrawal for distance purchases, subject to applicable legal exceptions.
For information regarding withdrawals, returns, damaged products, and refunds, please refer to our Return & Refund Policy.
To request assistance with a return, contact:
fisurrr@gmail.com
18. STATUTORY CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, restricts, or replaces any mandatory rights available to consumers under German or European Union consumer protection law.
Where mandatory consumer law provides you with additional rights regarding delivery, delayed delivery, damaged goods, lost shipments, or non-conforming products, those rights remain unaffected.
19. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, business practices, or applicable legal requirements.
The latest version will be published on diagnoseheld.shop with an updated "Last Updated" date.
20. CONTACT US
If you have questions about shipping, tracking, delivery, or an existing order, please contact us:
LGL Ltd.
CVR Number: 40526943
C/O Ryan Denmark ApS
Christians Brygge 28, 1.
1559 København V
Denmark
Website: diagnoseheld.shop
Email: fisurrr@gmail.com