Datenschutzerklärung
PRIVACY POLICY
Last Updated: September 2, 2026
This Privacy Policy describes how LGL Ltd. ("we", "us", "our", or the "Company"), operating diagnoseheld.shop (the "Store"), collects, uses, stores, shares, and otherwise processes your personal information when you visit our website, purchase our products, communicate with us, or otherwise use our services.
We respect your privacy and are committed to processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
DATA CONTROLLER
The data controller responsible for the processing of personal data through diagnoseheld.shop is:
LGL Ltd.
CVR Number: 40526943
C/O Ryan Denmark ApS
Christians Brygge 28, 1.
1559 København V
Denmark
Website: diagnoseheld.shop
Email: fisurrr@gmail.com
1. INFORMATION WE COLLECT
Depending on how you interact with our Store, we may collect the following categories of personal information:
• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order and transaction information
• Products purchased or viewed
• Payment-related information
• Account information
• Customer service communications
• Device and browser information
• IP address
• Cookie and similar technology information
• Website usage and interaction information
• Marketing and communication preferences
We collect only information that is reasonably necessary to operate our Store, process and fulfill orders, communicate with customers, comply with legal obligations, prevent fraud, and improve our services.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.
• Automatically when you browse or interact with our website, including through cookies and similar technologies.
• From Shopify and other service providers that help us operate our Store.
• From payment processors, shipping providers, analytics providers, advertising partners, and other third parties where permitted by applicable law.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may process your personal information for purposes including:
• Processing and fulfilling orders.
• Processing payments and refunds.
• Arranging shipping and delivery.
• Managing returns, exchanges, cancellations, and warranty-related requests.
• Providing customer support.
• Communicating with you about your orders or account.
• Maintaining, operating, and improving our website and services.
• Detecting and preventing fraud, misuse, security incidents, and other harmful activities.
• Maintaining business, accounting, and transaction records.
• Complying with legal, tax, accounting, and regulatory requirements.
• Providing marketing and advertising where permitted by applicable law.
• Measuring website and advertising performance.
• Establishing, exercising, or defending legal claims.
4. LEGAL BASES FOR PROCESSING
Where the GDPR applies, we process personal data only where an appropriate legal basis exists.
Contract
We process personal data when necessary to enter into or perform a contract with you. This includes processing orders, payments, deliveries, returns, refunds, and customer service requests.
Legal Obligation
We may process personal data where necessary to comply with applicable legal, tax, accounting, consumer protection, or regulatory obligations.
Legitimate Interests
We may process personal data where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.
These legitimate interests may include operating and improving our Store, preventing fraud, maintaining security, understanding the performance of our services, and protecting our legal rights.
Consent
Where required by applicable law, we process certain personal data based on your consent, including for certain marketing communications, advertising technologies, analytics tools, or non-essential cookies.
You may withdraw your consent at any time.
5. SHOPIFY
Our Store is hosted on Shopify.
Shopify provides the ecommerce platform that enables us to sell products and services to customers.
When you visit diagnoseheld.shop, create an account, place an order, or otherwise interact with our Store, Shopify may process personal information in connection with providing its platform, checkout, security, analytics, fraud prevention, and related services.
Shopify may process personal information in countries other than the country where you live.
Where required, international transfers of personal information are protected by appropriate safeguards under applicable data protection law.
Shopify processes personal information in accordance with its own applicable privacy documentation and legal obligations.
6. PAYMENT INFORMATION
When you make a purchase through diagnoseheld.shop, your payment information may be processed by Shopify and/or the payment service provider available during checkout.
Depending on the payment method selected, payment providers may process information including:
• Your name
• Billing address
• Transaction information
• Payment method information
• Payment credentials
• Fraud-prevention information
We generally do not directly store complete payment card information where such information is securely processed by third-party payment providers.
Payment providers process personal information in accordance with their own privacy policies and applicable law.
7. ORDER FULFILLMENT AND SHIPPING
To process and deliver your order, we may share necessary personal information with shipping carriers, logistics companies, fulfillment partners, and other service providers involved in fulfilling your purchase.
This information may include:
• Your name
• Shipping address
• Telephone number
• Email address
• Order information
• Delivery instructions
We provide only the information reasonably necessary for the relevant provider to perform its services.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, local storage, and similar technologies.
These technologies may be used to:
• Provide essential Store functionality.
• Remember your preferences.
• Maintain your shopping cart.
• Enable checkout functionality.
• Prevent fraud and improve security.
• Measure website performance.
• Understand how visitors interact with our Store.
• Support analytics and advertising where permitted.
Cookies may include:
• Strictly necessary cookies
• Functional cookies
• Analytics cookies
• Advertising and marketing cookies
Where required under applicable law, non-essential cookies will only be activated after obtaining the appropriate consent.
You may manage available cookie preferences through the cookie consent controls displayed on our website.
You may also configure your browser to reject or delete certain cookies. Blocking essential cookies may affect the functionality of our Store.
9. ANALYTICS AND ADVERTISING
Where permitted by applicable law and, where required, based on your consent, we may use analytics and advertising services to understand website usage, measure advertising effectiveness, and provide relevant advertising.
Such providers may process information including:
• IP address
• Browser information
• Device information
• Website interactions
• Pages viewed
• Advertising interactions
• Cookie or similar identifiers
Where consent is legally required for these technologies, they will be used in accordance with your consent preferences.
10. MARKETING COMMUNICATIONS
If you choose to receive marketing communications from us, we may use your contact information to send you information regarding products, promotions, offers, or Store updates.
Where required by applicable law, we will obtain your consent before sending marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting:
fisurrr@gmail.com
Transactional communications relating to your orders, payments, deliveries, returns, security, or customer service are not considered marketing communications and may still be sent where necessary.
11. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with third parties where necessary to operate our Store and provide our services.
These parties may include:
• Shopify and ecommerce technology providers.
• Payment processors.
• Shipping carriers and logistics providers.
• Order fulfillment providers.
• IT, hosting, and security providers.
• Customer service providers.
• Analytics providers.
• Advertising and marketing providers, where permitted.
• Accountants, lawyers, and other professional advisers.
We may also disclose personal information where required by applicable law, regulation, legal process, court order, or governmental authority.
Information may also be disclosed where reasonably necessary to prevent fraud, protect our rights, protect customers, or establish, exercise, or defend legal claims.
We do not sell personal information in the ordinary meaning of selling customer information in exchange for money.
12. INTERNATIONAL DATA TRANSFERS
Some service providers used by our Store may process personal information outside Germany, Denmark, or the European Economic Area (EEA).
Where personal data is transferred outside the EEA to a country that has not been recognized as providing an adequate level of data protection, appropriate safeguards will be used where required by applicable law.
These safeguards may include European Commission Standard Contractual Clauses or another legally recognized transfer mechanism.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
The appropriate retention period may depend on:
• Our contractual relationship with you.
• Order processing and fulfillment requirements.
• Returns, refunds, and customer service requirements.
• Tax and accounting obligations.
• Fraud prevention and security requirements.
• Applicable limitation periods.
• Legal and regulatory obligations.
When personal information is no longer required, we will delete, anonymize, or otherwise process it in accordance with applicable law.
14. DATA SECURITY
We use reasonable technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.
We also use service providers that maintain security measures appropriate to the services they provide.
However, no electronic transmission or storage system can guarantee absolute security.
15. YOUR RIGHTS UNDER THE GDPR
If the GDPR applies to the processing of your personal data, you may have the right to:
• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing based on legitimate interests.
• Object to direct marketing at any time.
• Receive certain personal data in a structured, commonly used, machine-readable format.
• Request data portability where applicable.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with a competent data protection supervisory authority.
These rights may be subject to applicable legal conditions, restrictions, and exceptions.
To exercise your data protection rights, contact us at:
fisurrr@gmail.com
16. RIGHT TO WITHDRAW CONSENT
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
17. RIGHT TO OBJECT
Where we process your personal data based on legitimate interests, you may have the right to object to that processing based on your particular circumstances.
Where personal data is processed for direct marketing purposes, you may object to such processing at any time.
18. AUTOMATED DECISION-MAKING
Certain service providers may use automated technologies for security, payment processing, or fraud prevention purposes.
Where automated decision-making produces legal effects or similarly significantly affects you, any applicable rights provided by data protection law will remain available to you.
19. CHILDREN'S PRIVACY
Our Store is not intended for children who are not legally capable of entering into transactions through the Store.
We do not knowingly collect personal information from children contrary to applicable law.
If you believe that personal information relating to a child has been provided to us improperly, please contact:
fisurrr@gmail.com
20. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party services.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or applicable legal requirements.
When we update this Privacy Policy, we will update the "Last Updated" date displayed at the beginning of this policy.
Where required by applicable law, we will provide additional notice regarding material changes.
22. COMPLAINTS
If you have concerns about how we process your personal data, please contact us first so that we can review and address your concerns.
You may also have the right to lodge a complaint with the competent data protection supervisory authority in Germany, Denmark, or the EU/EEA country of your habitual residence, place of work, or place of the alleged infringement.
23. CONTACT INFORMATION
For questions regarding this Privacy Policy, our processing of personal information, or requests concerning your data protection rights, please contact:
LGL Ltd.
CVR Number: 40526943
C/O Ryan Denmark ApS
Christians Brygge 28, 1.
1559 København V
Denmark
Website: diagnoseheld.shop
Email: fisurrr@gmail.com