FREQUENTLY ASKED QUESTIONS (FAQ)
FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: September 18, 2026
Here you will find answers to frequently asked questions about products, orders, shipping, delivery, returns, and customer service at diagnoseheld.shop.
1. What products do you offer?
We offer automotive diagnostic devices and related accessories.
Our diagnostic devices are designed to read and diagnose supported vehicle systems and vehicle data. The specific range of functions may vary depending on the product, vehicle brand, model, model year, and vehicle system.
Please always refer to the information provided on the relevant product page.
2. How long does delivery take?
For orders within Germany, the estimated total delivery time is generally 5–14 business days.
This generally consists of the following:
Processing Time: 1–3 business days
Transit Time: 4–11 business days
Total Delivery Time: 5–14 business days
Delivery times are estimates. Delays may occasionally occur due to shipping carriers, increased shipping volumes, or other circumstances beyond our reasonable control.
For more information, please refer to our Shipping Policy.
3. How much does shipping cost?
We currently offer free standard shipping within Germany.
Any shipping charges applicable to your order will be displayed before you complete your purchase, where applicable.
4. Where do you deliver?
Our online store currently serves customers in Germany.
Delivery availability for your address will be displayed during checkout based on the available shipping options.
5. Can I track my order?
If tracking information is available for your shipment, it will be sent to the email address provided when placing your order.
Please note that tracking information may take some time to update after your order has been shipped.
If you have any questions about your shipment status, please contact us at fisurrr@gmail.com.
6. Can I return my order?
Consumers generally have the right to withdraw from their purchase within 14 days of receiving the goods without giving any reason, unless a statutory exception applies.
If you would like to request a return, please contact us first at:
Please do not send any items back without contacting us first.
For more information, please refer to our Cancellation and Refund Policy.
7. Who pays for return shipping?
For a standard return, the customer is generally responsible for the direct return shipping costs, unless the item was delivered damaged, defective, or incorrect, or applicable law provides otherwise.
If you have received a damaged, defective, or incorrect item, please contact us before returning it.
8. What should I do if my product arrives damaged, defective, or incorrect?
Please contact us as soon as possible at:
Whenever possible, please provide the following information:
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Your order number
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A brief description of the problem
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Photos of the product and/or packaging, if helpful for assessing the issue
We will review your request and inform you of the next steps.
Your statutory warranty rights remain unaffected.
9. How do I know whether a diagnostic device is compatible with my vehicle?
Compatibility and available functions may vary depending on the vehicle brand, model, model year, engine type, electronic control unit, and vehicle system.
Please review the compatibility and functionality information on the relevant product page before purchasing.
If you are unsure whether a specific vehicle or function is supported, please contact us before placing your order at:
Whenever possible, please provide your vehicle brand, model, and model year.
10. Does the diagnostic device support every vehicle and every function?
No. Vehicle compatibility and supported functions may vary depending on the diagnostic device, vehicle model, model year, and installed vehicle systems.
A particular function should only be considered supported if it is specifically listed as compatible with the relevant product and vehicle.
Please review the information on the relevant product page before purchasing.
11. Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible at:
We will make reasonable efforts to process your cancellation request before your order is shipped.
If your order has already been processed or shipped, cancellation may no longer be possible.
Any applicable statutory withdrawal and return rights remain unaffected.
12. How will I receive my refund?
Once we have received and inspected an eligible return, we will inform you of the outcome.
If a refund is approved, it will generally be processed using the original payment method.
For further details, including applicable time limits, please refer to our Cancellation and Refund Policy.
13. What payment methods can I use?
The payment methods currently available will be displayed during checkout.
Please review the available payment options before completing your order.
14. What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number so that we can review your inquiry.
15. Is the registered business address also the return address?
No.
The registered business address of LGL Ltd. is not automatically the return address for merchandise.
Please do not send products to the registered business address or to an address printed on the original shipping packaging without contacting us first.
Please contact us at fisurrr@gmail.com. After reviewing your request, we will provide the appropriate return instructions and address information.
16. How can I contact customer service?
If you have any questions about products, orders, shipping, returns, refunds, or other matters, you can contact us by email.
Company:
LGL Ltd.
CVR Number:
40526943
Registered Business Address:
C/O Ryan Denmark ApS
Christians Brygge 28, 1.
1559 København V
Denmark
Email:
fisurrr@gmail.com
Website:
diagnoseheld.shop