FREQUENTLY ASKED QUESTIONS
1. What products do you sell?
We offer automotive diagnostic tools and related products designed to help users diagnose and understand vehicle systems.
2. How long does delivery take?
Estimated delivery within Germany is 5–14 business days after order processing.
3. How much does shipping cost?
We offer free standard shipping within Germany.
4. Can I track my order?
Yes. When tracking information is available, it will be sent to the email address provided with your order.
5. Can I return my order?
Consumers generally have a 14-day right of withdrawal after receiving their order, subject to applicable legal exceptions. Please see our Return & Refund Policy for full details.
6. What if my product arrives damaged or defective?
Please contact us at fisurrr@gmail.com with your order number and details of the problem. We will review the issue and provide an appropriate solution.
7. How do I know if a diagnostic tool is compatible with my vehicle?
Compatibility can vary by vehicle brand, model, year, system, and supported functions. Please check the product description before ordering. If you are unsure, contact us before purchasing.
8. Can I cancel my order?
Please contact us as soon as possible. If your order has already been shipped, cancellation may no longer be possible, but applicable withdrawal and return rights remain unaffected.
9. How can I contact you?
Email: fisurrr@gmail.com
Website: diagnoseheld.shop
Business: LGL Ltd.
CVR Number: 40526943