Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: September 2, 2026
Thank you for shopping at diagnoseheld.shop.
We want you to be satisfied with your purchase. This Return & Refund Policy explains your right of withdrawal, return conditions, refunds, damaged or defective products, exchanges, and order cancellations.
1. 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
If an order contains multiple items that are delivered separately, the withdrawal period begins on the day you, or a third party designated by you who is not the carrier, receives the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement.
Please contact us at:
Email: fisurrr@gmail.com
To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the 14-day withdrawal period has expired.
2. EFFECTS OF WITHDRAWAL
If you withdraw from the contract, we will reimburse eligible payments received from you, including the cost of standard delivery where required by applicable law.
Any additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us may not be reimbursed.
Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent the goods back, whichever occurs first.
3. RETURN CONDITIONS
Before returning an item, please contact us at fisurrr@gmail.com to request return instructions.
Please do not send products back without contacting us first.
Returned products should be handled with reasonable care and, where reasonably possible, include the original packaging, accessories, manuals, parts, and other items supplied with the product.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Your statutory rights are not affected by these return conditions.
4. RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, the customer may be responsible for the direct cost of returning the product.
If you receive a defective, damaged, or incorrect item, please contact us before returning it so that we can provide appropriate instructions.
Do not return products to an address shown on the shipping package unless we have confirmed that address for your return.
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at:
fisurrr@gmail.com
Please include your order number, a description of the problem, and, where appropriate, photographs or other information that helps us assess the issue.
After reviewing your request, we will provide an appropriate solution in accordance with applicable consumer protection laws. Depending on the circumstances, this may include repair, replacement, return, or refund.
6. NON-RETURNABLE ITEMS
Certain products may not be eligible for return where an exception to the statutory right of withdrawal applies under applicable law.
This may include, where legally applicable:
• Goods made to the consumer's specifications or clearly personalized.
• Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.
• Digital content or services where the statutory requirements for loss of the withdrawal right have been satisfied.
If you are unsure whether your product is eligible for return, please contact us at fisurrr@gmail.com.
7. EXCHANGES
If you wish to exchange a product, please contact us at fisurrr@gmail.com.
We will review your request and provide instructions based on product availability and the circumstances of your order.
If a replacement is appropriate because an item is defective, damaged, or incorrect, we will handle the request in accordance with applicable consumer protection laws.
8. REFUNDS
Once we receive and inspect an eligible return, we will notify you of the outcome.
If your refund is approved, it will generally be issued to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
If you have not received an approved refund after a reasonable processing period, please contact us at fisurrr@gmail.com.
9. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
fisurrr@gmail.com
We will make reasonable efforts to process your cancellation request before the order is shipped.
If the order has already been processed or shipped, cancellation may no longer be possible. You may still exercise any applicable statutory withdrawal or return rights after receiving the order.
10. DELIVERY ISSUES
If your order has not arrived within the estimated delivery period shown on our website or order confirmation, please contact us at fisurrr@gmail.com.
Please provide your order number so that we can review the shipment status.
Delivery estimates are estimates and may be affected by circumstances outside our reasonable control. This does not limit any rights you may have under applicable law.
11. STATUTORY WARRANTY RIGHTS
Nothing in this Return & Refund Policy limits or excludes any mandatory statutory rights available to consumers under German or European Union consumer protection law.
Where goods do not conform to the contract, consumers may have statutory rights and remedies in addition to the rights described in this policy.
12. CONTACT US
If you have any questions about withdrawals, returns, refunds, exchanges, cancellations, or damaged products, please contact us:
Website: diagnoseheld.shop
Email: fisurrr@gmail.com